Once your order is fulfilled you will be emailed a shipping confirmation and tracking number, which you can use to check the status of your order.
On our site go to My Account, and once you’ve entered that page your order history will be displayed.
In order to change payment, you will need to cancel your order and reorder with your new payment information.
No, once an order is placed you will need to contact customer support at info@asainmart.com to cancel your order, and you will need to place a new one.
To cancel an order, you must email our customer support team at info@asainmart.com with your order number and your reason for cancelation.
If your order has not shipped from our warehouse contact customer support at info@asainmart.com to request a change of address. If it has already shipped you will need to contact UPS to redirect the delivery.
For returns contact customer support and send items back to Asian Mart Corp, 25 W 32nd St #604, New York, NY 10001. Please note if you are inquiring about an order made 15 days since you received your products, we cannot offer you a refund or exchange.
From the day we receive your returned items, it may take up to 3-5 business days depending on your financial institution.
Proceed to check out, under your cart’s items, and above your total is a space provided for you to enter a discount code or gift card. If you are on mobile, press on your order summary and the space will appear.
Once your gift card is purchased it is emailed to you with the code and information, make sure you keep this email, or write down the card number. Press view gift card, and after you use it the remaining balance is displayed in the right corner of the card above the initial amount.
There is no expiration date for the gift cards.
Since we use UPS Ground services depending on your location, and the weight of your package is how the shipping is calculated.
We only offer UPS Ground shipping in the 48 contiguous states.
No, as of now we only offer standard 3-7 business days shipping via UPS Ground, and free shipping on orders over $99.
No, we can only deliver to valid residential or commercial address in the 48 bordering U.S.
Contact us at info@asianmart.com and we will issue a replacement or refund depending on the situation.
If a product is not available you will be contacted by our support team to either replace or refund the item.
When you click on an item on our site it will display an ingredient list as well as a nutrition chart, also each product contains a description.
Some items do have quantity limitations, these specific items will state the limit amounts in the description.
You can write a review on a specific item by going to the product page and pressing write a review. It can also be done by emailing our customer support team at info@asianmart.com.
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