FAQs

FAQs (Frequently Asked Questions)

1. How do I track an order?


Once your order is fulfilled you will be emailed a shipping confirmation and tracking number, which you can use to check the status of your order. Please note it takes 4-6 hours after receiving the email for the tracking number for UPS to update the information.

If you find the tracking information is not working after 24 hours please contact us at info@asianmart.com and we will look into it.


2. Where can I find my order history?


On our site go to My Account, and once you’ve entered that page your order history will be displayed.

 

3. Can I change my default payment method?


In order to change payment, you will need to cancel your order and reorder with your new payment information.

This can only be done if your order has not been shipped out.


4. Can I change or add more Items to my order?


No, once an order is placed you will need to contact customer support at info@asianmart.com to cancel your order, and you will need to place a new one.

This can only be done if your package has not been shipped out.


5. How do I cancel an order?


To cancel an order, you must email our customer support team at info@asianmart.com with your order number and your reason for cancelation.

We cannot cancel any orders that have already been shipped out.


6. Can I change my delivery address after I place my order?

 
If your order has not shipped from our warehouse contact customer support at info@asianmart.com to request a change of address.

If it has already shipped you will need to contact UPS to redirect the delivery.


7. How do I return an item?


For returns contact customer support and send items back to:

AsianMart INC. 25 W 32nd St #604, New York, NY 10001.

Please note if you are inquiring about an order made 15 days after it has been delivered, we cannot offer you a refund or exchange.


8. How long does it take to process a return?


From the day we receive your returned items, it may take up to 3-5 business days depending on your financial institution.


9. How do I redeem discount codes and gift cards?


Proceed to check out, under your cart’s items, and above your total is a space provided for you to enter a discount code or gift card.

If you are on mobile, press on your order summary and the space will appear.


 10. How do I check the balance on a gift card?


Once your gift card is purchased it is emailed to you with the code and information, make sure you keep this email, or write down the card number.

Press view gift card, and after you use it the remaining balance is displayed in the right corner of the card above the initial amount.

11. How long is a gift card valid until?


There is no expiration date for the gift cards.


12. Why does your shipping cost vary?


Since we use UPS Ground Services and UPS Sure Post depending on your location, and the weight of your package is how the shipping is calculated.


13. What shipping methods are available?


We currently UPS Ground shipping and UPS Sure Post within the United States. We currently do not ship internationally or to Hawaii & Alaska.


14. Can I upgrade my shipping services?


No, as of now we only offer standard 5-7 business days shipping via UPS/ UPS Sure Post.

Or 5-10  business days if you live in the West Coast.


15. Do you deliver to P.O boxes or military bases?


No, we can only deliver to valid residential or commercial address in the United States excluding Hawaii, Alaska, Puerto Rico and other U.S. islands.


16. What do I do if my order arrives damaged/ If I am missing an item(s)?


Contact us at info@asianmart.com with a picture of the damaged item and the order number. We will issue a replacement or refund depending on what is available.

If you are missing an item take an image of the items you did receive and an image of the invoice. Also provide an image of any damage to the outside of the box. Send all information to info@asianmart.com.


17. What happens if an item I ordered Is out of stock?


If a product is not available you will be contacted by our support team notifying you of a refund for the item.

18. Where can I find more information about the products you have?


When you click on an item on our site it will display an ingredient list as well as a nutrition chart, product images and each product contains a description.


19. Is there a limit to how many items I can buy?


Some items do have quantity limitations, these specific items will state the limit amounts in the description. 

If you want to order more than the limit for the item you can place multiple orders and leave a note stating to merge the orders into a single box. If the order is not very large we will merge the orders and refund extra shipping costs.


20. How can I provide feedback?


You can write a review on a specific item by going to the product page and pressing write a review. It can also be done by emailing our customer support team at info@asianmart.com.


21. Do you accept EBT/ Food Stamps?


At this time we do not accept EBT/ Food Stamps.

 

22. Do you offer wholesale?

 

No, at this time we do not offer wholesale.

 

23. When will this item be back in stock? 

 

At this time we do not have a specific schedule or way of knowing when products will be restocked. The companies and manufacturers we work with are overseas and are in a different time zone than we are. The best way of keeping up to date on our products is signing up for our newsletter.